RECEPTIONIST & TELE-CALLER JOB 

Job Description: Receptionist and Tele Calling Executive at MG Makeovers Services

Position:  Receptionist and Telecaller Executive  
Location:  DLF-1, Gurgaon Studio  
Type:  Full-time 
Salary:  Rs 25,000 Onwards + Incentives (No Bar for the Right Candidate)

Company Overview:
MG Makeovers Services is a leading provider of professional beauty and makeover services, dedicated to helping our clients look and feel their best. Our team of skilled professionals offers a range of beauty treatments, makeup services, and styling solutions, ensuring that each client receives a personalized and exceptional experience.

 

Job Summary:
Are you a dynamic, enthusiastic, and customer-focused individual? MG Makeovers Services is looking for a Receptionist and Tele Calling Executive to be the welcoming face of our studio. You'll manage client interactions, handle telephonic inquiries, schedule appointments, and support administrative tasks, all while creating a positive and inviting atmosphere.

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 Key Responsibilities: 

1. Front Desk Management:

   • Greet and welcome clients and visitors with a friendly and professional demeanor.

   • Provide accurate information about our services, packages, and offerings.

   • Answer and direct incoming calls to the appropriate team members or departments.

   • Maintain a tidy and organized reception area, ensuring it reflects our brand's image.

2. Tele Calling:

   • Make outbound calls to potential clients to promote our services and packages.

   • Follow a script and guidelines to effectively communicate the benefits of MG Makeovers Services.

   • Engage prospective clients, answer their queries, and address their concerns.

   • Maintain a comprehensive database of client interactions and follow-up activities.

3. Appointment Scheduling:

   • Schedule and confirm appointments using our booking software.

   • Coordinate with clients to find suitable time slots and ensure optimal utilization of resources.

   • Send appointment reminders and follow-up messages to minimize no-shows.

4. Customer Service:

   • Ensure an exceptional client experience by providing excellent customer service.

   • Handle client feedback, suggestions, and complaints professionally and tactfully.

   • Assist clients in choosing appropriate services and packages based on their needs and preferences.

5. Administrative Support:

   • Assist with various administrative tasks, such as data entry, filing, and maintaining records.

   • Collaborate with the team to ensure efficient workflow and communication.

   • Contribute to the overall success of the salon by actively participating in team meetings and initiatives.
      

Qualifications and Skills:

• High school diploma or equivalent; additional education in customer service or communication is a plus.

• Proven experience in a similar role, preferably in the beauty or service industry.

• Excellent verbal and written communication skills.

• Strong interpersonal skills and the ability to engage effectively with clients.

• Proficient in using computer software for appointment scheduling and data management.

• Positive attitude, attention to detail, and a willingness to learn and adapt.

• Ability to multitask and prioritize tasks in a fast-paced environment.

• Familiarity with beauty and makeover services is advantageous.

Benefits:

• Competitive salary and performance-based incentives.

• Professional development opportunities and training.

• Friendly and supportive work environment.

• Discounts on MG Makeovers Services for employees.

• Opportunities for career growth within the company.
   

If you are a dedicated individual with a passion for providing exceptional customer service and contributing to a vibrant beauty services environment, we invite you to apply for the position of Receptionist and Tele Calling Executive at MG Makeovers Services. Join our team and be a part of helping clients transform and enhance their beauty and confidence.