Delivery (Shipping) Policy — India

Effective date: 25 September 2022

Where we ship

• We currently ship within India only.

• A few remote/defence/restricted PIN codes may be non-serviceable or take longer.

Processing & delivery time

• Order processing: 0–2 business days (Mon–Sat; excluding public holidays).

• Transit time after dispatch: 3–9 working days to most serviceable PIN codes.

• Delays from weather, strikes, peak-season load, or courier constraints are outside our control.

Shipping fees

• Free delivery on orders ≥ ₹1,000.

• Orders below ₹1,000: Standard delivery fee shown at checkout (varies by courier/zone/weight).

• Any remote-area surcharge shown at checkout is passed through at cost.

• COD (if available): COD convenience fee may apply as shown at checkout.

Couriers & tracking

• We use reputed carriers (e.g., Delhivery, Bluedart, Xpressbees, India Post).

• Tracking details are shared by email/SMS/WhatsApp on dispatch.

• Couriers generally make 2 delivery attempts before RTO (return to origin).

Click & Collect (optional)

Pickup by prior confirmation from our studios:

• A-30/1 (Basement), DLF-1, Gurgaon, Haryana

• LG-08, Mega Mall, DLF-1, Gurgaon, Haryana
  Bring a photo ID and order confirmation. Third-party pickup requires a short authorization message from the order’s phone/email.

Address changes & undeliverable parcels

• Before dispatch: We can update the address on request.

• After dispatch: Rerouting depends on courier capability and isn’t guaranteed.

• Refused/undeliverable/COD-not-accepted parcels may incur forward/return freight and handling before any credit/reship.
   

Damaged, leaking or wrong item

• Keep all packaging and record an unboxing video (recommended).

• Report within 48 hours of delivery with photos/video of the outer box, inner packaging, product, and shipping label.

• Once verified, we’ll replace the item; if unavailable, we’ll issue store credit or a refund.

• Full terms are in our Return, Refund & Exchange Policy.

Split shipments & back-orders

• Items may ship from different locations and arrive in separate parcels.

• Pre-orders/back-orders dispatch once stock arrives; we’ll share revised ETAs.

Taxes & invoices

• Prices are inclusive of GST (where applicable). A tax invoice is provided with each order or via email.

Contact

Email: info@mgmakeovers.com
WhatsApp/Phone: +91-7210256256
Support hours: Mon–Sun, 11:00–20:00 IST
 

MG Makeovers may update this policy periodically. The latest version on this page is binding.